Student Support
Instructional Support
For instructional support, please contact your instructor directly:
- Attendance concerns
- Questions about grades
- Extension requests
- Quiz reset / retake
- Broken content links
- Where to find my feedback
Don't know your instructor's contact information? Find it in our Districtwide directory.
Technical Support
For technical support, please contact our Support Team by emailing eLearning@seattlecolleges.edu. Technical support includes:
- Issues with logging in.
- Courses not showing up in the course list.
- Updating your profile.
- Password issues, etc.
CANVAS
- Canvas Access
- Canvas Navigation
- Communication Tools
- Submitting Assignments
- Taking Quizzes
- Checking Grades
ZOOM
- Setting Up Your Account
- Getting Started with Zoom
- Joining a Session/Meeting
- Screen Sharing and Live Transcription
PANOPTO
- General Panopto Usage
- Recording/Uploading a Video
- Saving to a Student Assignment Folder
North
Visit us in CC 2153
- 9:00 – 4:00 pm M-Th
Central
Visit us in the Library/TLC
- 9:00 – 4:00 pm Daily
South
Visit us in the Library
- M-TH 9:00 – 4:00 pm
Logging In
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Current students, faculty, and staff should go to our Canvas Login Page and click the red Login button above.
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Log in using your ctcLink credentials. An example screenshot of what to expect when logging in is provided on the Login Page.
Get Support
- Canvas help guide
- eLearning Support: eLearning@seattlecolleges.edu
Zoom is a synchronous tool that allows instructors to share their screen, upload slide content and interact with students in real time.
Welcome!
Our Advising Centers can assist you in selecting classes based on your academic background, test scores, and educational goals. Advisors provide students with accurate and up-to-date academic information before and during registration by suggesting appropriate courses to meet academic goals as well as meeting the requirements for two-year degrees and/or transferring to a four-year institution, or preparing for one of the Seattle District Professional/Technical programs.
If you are a returning student, contact the Advising Center at your home college. If you are a new student, please contact any one of our three Advising Centers listed below.
Seattle Central College
http://www.seattlecentral.edu/advising/index.php
EMAIL: AdvisorCentral@seattlecolleges.edu
North Seattle College
https://northseattle.edu/advising?search_standing=1
PHONE: 206.934.3658
EMAIL: AdvisorNorth@seattlecolleges.edu
South Seattle College
https://southseattle.edu/advising
PHONE: 206.934.5387
EMAIL: AdvisorSouth@seattlecolleges.edu
Across Seattle Colleges, the Library, IT, and Auxiliary Teams work together to provide technology checkouts to community members. Seattle Colleges has limited availability of equipment available to loan for students, faculty, and staff use. We are constantly working to increase this availability, but please know we cannot guarantee that we can supply the equipment you request.
By borrowing equipment, you are acknowledging that you understand each of the following:
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Equipment is to be used for Seattle Colleges' learning, teaching, or administrative work only.
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Personal content is not to be used or stored on the equipment.
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Equipment is loaned to students one quarter at a time, though continuing students can request a renewal.
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Students are responsible for the prompt return of all equipment and accessories; failure to return equipment may result in loss of borrowing privileges.
Students at North and Central may request in-person from your campus library. South students only currently submit a HelpDesk Ticket Request. Staff may request by submitting a HelpDesk Ticket Request. Learn more.
Operating Systems
- Windows 7 and newer
- Mac OSX 10.10 and newer
- Linux – Chrome OS
- Mobile devices not recommended for all student functions
Computer speed & processor
- Use a computer 5 years old or newer
- 1GB of RAM
- 2GHz processor
Internet speed
- Along with compatibility and Web standards, Canvas has been carefully crafted to accommodate low bandwidth environments.
- Minimum of 512kbps
Screen Readers
- Macintosh: VoiceOver
- PC: JAWS in FireFox
- PC: NVDA in Firefox
- Note: there is no screen reader support for Canvas in Chrome
Browsers
- Latest version of Chrome
- Latest version of Firefox
Other Equipment
- Speakers & microphone or headset with microphone
- Webcam
Office365
Every student at Seattle Colleges has a free Microsoft Office 365 account that comes with Microsoft Office Suite (Word, Excel, PowerPoint, etc.) for personal devices. The details of how to access this account are on our district-wide IT Services website.
Google Apps Account
Google Suite (for Education) is a collection of communication and collaboration tools. Every student at Seattle Colleges has a free Google Apps account. You can request your account by sending an email to eLearning@seattlecolleges.edu.
Zoom
Many instructors will be using Zoom for live web conferencing. Zoom is a synchronous tool that allows instructors to upload slide content and interact with students in real-time. Zoom can be used directly from your browser, but we recommend downloading the Zoom Client for Meetings on your computer or the Zoom App on your phone.
Get to know Zoom
Both the Seattle Colleges Libraries and Seattle Public Library offer digital resources to students and residents.
South Seattle Library
Seattle Public Library
- Get a Library Card with just a Phone Number
- Access Digital Resources
Our colleges provide a variety on on-campus and e-tutoring services to students:
Students can remotely log into computer labs from off-campus and use the software on these computers as if they were there in person. Available computer labs include specialty software computer labs and a subset of open lab/general use computers.
Ensuring an accessible experience to all users, including those with disabilities, is a key focus of Canvas. The Seattle Colleges value diverse experiences and perspectives and we strive to fully include everyone who engages with us.
To learn more about accessibility in Canvas, visit Accessibility within Canvas
Canvas Voluntary Product Accessibility Template (VPAT)
Need a different format for a document in your online course?
eLearning has a new accessibility tool (ALLY) that is now integrated with Canvas.
ALLY creates alternative versions of your course files to suit your needs. These files include readable text for screen readers, audio version of documents, pictures with captions, and easy-to-navigate content. Ally creates these alternatives from the original documents available in your course. You can download the alternative formats anywhere that files are used. Just choose the version that is best for your needs!
Visit the ALLY Quick Start Guide for Students
Watching Panopto Videos on Canvas
The most common video lectures used on Canvas are Panopto Videos. Students can access recordings several ways. They can be found in the course navigation under Panopto Recordings (if available), contained in Canvas Modules, embedded in Canvas Pages, or made available using links. Check with your instructor to see if they are using Panopto and where the recordings are located. In most cases, Panopto is click-and-play just like YouTube.
As the student, it is your responsibility to make sure your equipment meets the minimum requirements to launch the videos. Learn about viewing requirements. If your hardware is older and does not work, we have provided computer labs for you at the library and open computer lab.
Note: if using the labs or library to watch videos bring your headset.
Here are some helpful tips for viewing Panopto videos
Learn About the Features of the Video Viewer
How to Download a Session as an MP4
How to Take Notes on Panopto videos
How to Use Discussions in Videos
How to Create and Access Bookmarks
Can students watch Panopto videos on mobile?
Yes, students and instructors can view recordings on mobile devices. Use the Canvas mobile app. Using the Canvas app or view them in a browser. View in browser offers varied scalability for recordings depending on the locations (navigation tab or embedded). For a better mobile experience, download the Panopto app from your app store for iOS or Google Play for your Android devices.
Panopto on iOS
How to Use the Panopto iOS Application on an iPhone